Class Distinctions on Campus Hurt Morale and Customer Service
After a webinar on customer service I gave last week , an email question came in from one of the participants. It dealt with an important issue of class distinctions in universities and colleges that hurts morale and retention. The issue is an extension of George Orwell’s description of colleges as an animal farm. As stated by Dean Snowball. All members of an academic community are created equal , only some are more equal than others, and I’m not just talking about faculty here. Here is the question: One of my co-workers would like to know what you think of a school policy that requires some staff personnel to log in their hours each day, while other co-workers (considered professional staff, mainly because they have earned a college degree) are not required to keep weekly time sheets. It is a matter that many consider unfair and somewhat demeaning. I believe that is a mistake on a number of counts. First, it hurts any possible sense of a team throu...