Is the Customer, the Student, Always Right?
Which of the following is true? The customer is always right. True False If there is a question, refer to number 1. True False It has been an inviolable adage found in the backrooms of most retail outlets and restaurants that both number 1 and number 2 are correct. The customer is always right. It is therefore our role to do all we can to please the customer; to make her feel we accept that she and her business are number 1 to the store or institution by fulfilling every wish if at all possible. To go the extra mile to make the customer happy. To indulge, pamper, spoil and if necessary, to even pander to each whim to assure the customer is satisfied and will come back. This has been the concept that has been central to Business 101 and been hung on posters and fliers in backrooms across the country almost since it was reportedly created in 1908 by French hotel owner César Ritz (1850-1918) when he stated ' Le client n'a jamais tort' - 'The cust...