mortiz0010

In order to  c hange the culture of a college community ,  it is necessary to have a consensus on a customer service vision for the campus.  Every person at the school must have the same concept of what customer service is. They must have a vision that overrides their personal definitions and concerns and everyone needs to encompass one that all can understand and embrace. A vision is not a set of lofty statements such as students are our business our only business that one might find in a seven steps to salvation  mission statement; meant to be read not enacted. A vision must be a practical guide to see how things work and should work on campus. A vision is like corrective lenses on someone who is nearsighted and can only see her own office and work. Most everyone can see after all, but not everyone sees the same. There are differences of perspective and angle, of ability and cognitive function and some people really do have such bad eyesight that they need to have ...

It was move-in day at OSU around here and the campus was humming with activity. Students are starting to arrive on your campus too to get ready for the school year, or semester, or few weeks for some. But that first day is a magical one for most all students and parents as colleges roll out their best for move-in day. And most every college will be doing all it can to make the arrival day welcome big and hearty. Presidents will walk around greeting students and parents. A few may even help carry something in. Administrators are on hand doing the same. At some schools, faculty are around to help out too. And of course, student ambassadors are everywhere helping, pointing, guiding and smiling to try and make the move in easier and friendly. Great start. Sort of like drop-off day at summer camp feeling.   Too bad it is like  Tom Lehrer’s  line in his song  National Brotherhood Week.   It’s only for a week so have no fear. Be grateful it doesn’t last all year. ...