mortiz0010

The New York Times (6/7/17) had an article about the enrollment and revenue problems colleges and universities are facing. In it, the author Jon Marcus wrote: Because of a dip in the number of 18 to 24-year-olds… enrollment has been dropping for five years, meaning that there are about 300,000 fewer undergraduates to divvy up among America’s campuses than there used to be. That makes each and every potential and current student vitally important to a college’s bottom line especially since public support of higher education has also dropped significantly over the past decade. Each student’s tuition and fees go to the bottom line of a school and thus is needed to help make the budgets, slashed as they are, work. Yet, at least 52% of college students will drop out of colleges, universities, community colleges and career colleges before the year ends.  They will take over $250 billion out of higher education at a time when academic budgets are already feeling the hard slap of the econo...

academic customer service, customer service, The Power of Retention, graduation, student success Many of the causes for poor customer service at an institution can be resolved in part through better communication. This is an issue for all academic institutions.   As colleges and universities have grown and become more complex, we tend to know less of what others do, are doing and plan to do. We also have fewer chances to interact and learn since our jobs become busier and more demanding just as the need to integrate and share information becomes greater. Moreover, technology, especially email, makes us all believe we are communicating when we send a message through technology. We generally are not communicating  since we end up with a flood of emails and discriminating which we should read becomes difficult. Most people do not read most emails and eliminate or ignore many they should read. But since we believe that by sending an email we have completed a communication, we do ...