mortiz0010

What Does a Campus Mini Inventory/Audit Report Look Like? Numerous requests have come to me to see what sort of information could be in a one to two day campus service mini-inventory I or one of my group might do. So here is a sample of an actual executive summary that went with a full inventory i.e. audit.  It has been anonymized (is that a real word?) and some parts have been excised to assure that.  The pictures have been left out too for the same reason. As a result, it could be your college or there may be some aspects that will sound familiar to you. That's okay. Just look at the recommendations and solutions. If they work for you - great. Customer Service Mini-Audit Report of The College Audit Conducted on date By Dr. Neal Raisman The mini-audit I performed on the three campuses of The College indicated that strides had been made in the five years since my previous customer service review. Of the 28 people I interacted with, 22 provided a quality of customer...

One thing we do when we audit a campus or do a workshop is see what the culture is like. It is also one of the first things we do before a workshop or a presentation on academic customer service and hospitality. Is the current set of attitudes and how people treat one another impeding the development of a customer service culture on campus? Do people make one feel welcome and valued on campus? They certainly did at one college we recently audited.   While doing a customer service audit on the campuses, I would act as if I were lost or confused (confused is something I can play well since I often feel it is a common state of consciousness for me) to see the reaction of employees as they passed me in the halls. The hoped for results would be that employees would stop and ask if they might help me.  The outcomes were not as positive as one might wish. Granted there were not as many people in the halls as might have been during more populated terms at B campus and L ...