mortiz0010

I get many requests to see what a customer service and satisfaction workshop is so they can decided  whether or not to have one at their school. Here is a recent example from the College of the Mainland which hosted two workshops to improve student satisfaction and thus retention. It is on YouTube at the following address www. youtube .com/watch?v= PrAsvjbpqU8. Every workshop is different, tailored to the needs and culture of your school after we study your retention and attrition at the institution. So this is an example of what you might expect but not the same. But, it will give you a solid idea of what a presentation and workshop is and can do to help improve student satisfaction and thus retention at your school. After you watch, please let me know what you think of it and whether your school could benefit from a presentation/workshop at nealr@GreatServiceMatters.com. Get a copy of Dr. Neal Raisman's best selling book The Power of Retention and get a copy of Customer Service...

There is a central concern that I hear from college presidents about academic customer service. “Does it work to increase student satisfaction and retention?"  A fair question that I am very pleased to answer with a simple yes. And then prove it through a university that has fully embraced the concepts of academic customer service. Does academic customer service work? If increasing a graduation rate by more than 11%, increasing enrollment by over 2,500 students, increasing applications by 31%, having the funds to more than double the faculty, obtaining investments to start three more schools of study and four new buildings, and jump from 15 to number one in the US News and World Report rankings, then academic customer service works.  High Point University in North Carolina under the leadership of Nido Qubein has proven that academic customer service, seeing to the reasonable needs and responsible expectations of students and parents in the classroom and across the campus, ...