mortiz0010

When I had astay in the Ohio State Wexner Center east Hospital a couple of weeks ago, I saw and experienced some customer service that was excellent. Everyone who came to see me introduced him or herself first so I had a name to use as well as got a sense that they were caring about me. They would come into the room and invariably say “Mr. Raisman, I am ______ and I am going to_______. This is the concept I have been promoting for years now which I call Give and name-Get a name. The process is simple but so very effective. Every time you interact with a student give her your name and what you do before you ask if you might be able to help them. By giving out your name you have created a small bridge to a community of two. You have provided one of the most important information that anyone can give out- your name. Names are very important and they are powerful.   There are some cultures that realize this and do not use their given name. They use another name because if someone got ...

I have not written the past little while because I was in and out of the hospital with kidney failure. We now have it fully under control through dialysis and things are back to a new normal. So I am going to be writing the blog again and I hope you find it worthwhile. For this blog I am rewriting one of the most requested ones I ever wrote about lighting. Hardly a week goes by without someone asking for a copy of this piece so I am posting it again here.I should be back to new posts next week so stay tunes and let others know of the blog. Thanks. September 11 is coming around again and this time it is a big commemoration anniversary. The event is going to resonate again and make some student feel uncomfortable and somewhat insecure or even unsafe  on campus. This is going to be especially so in the evenings when college #2 starts for adults. And we will add to this by making sure that we save money by losing students. Or at least by decreasing lighting in an attempt to save money...