mortiz0010

After working with colleges and universities in various academic, administrative and consulting capacities, I have come to a disturbing thought . Most colleges and universities really do not care about their students. They of course say they do but they do not show it. Individuals on the campus may well care but the institution – not so much I fear. Colleges care about themselves and their well-being but not so much about that of their students. They are more concerned with their reputations and standing than the success of students and their welfare. Students are not the end focus of too many colleges. They are a means to an end. That end being the success of the institutions, Colleges are now more like corporations focused on the bottom line and attainment rather than in creating great products. They care about their own preservation and perks more than those of their customers, their students and their families. Take for example the issue of sexual assault and rape on campuses. The...

President Obama has made a bold proposal when he wants to have community college tuition free for all but is it really in everyone’s best interest? Really? Consider that the community college completion rate is around 34% nationally. That means that 66% of students start but do not complete. That means that at this time 2,804,305 started community college in the fall but 1,794,755 of them will not achieve a degree. Now on the good side that means that close to a million students will achieve a degree and that is good of course but fare too many do not complete their program. And some of the 1,794,755 will transfer before getting a degree but the   numbers are still   bad on graduation. Most community colleges have not yet found the solutions to attrition at such high levels. Granted some of it is from students who just are not really prepared for college study. They will simply walk away or flunk out. That’s just the facts of it. But hundreds of thousands of others will not c...

There is a core concept behind much of positive customer service in college or for that matter anywhere. Smiling. Greeting a student, a customer with a smile is the quickest way of saying I am happy you are here. It will also make the recipient of the smile feel better about you thus making it easier to help the student.   Not only is it great for increasing customer service and retention, it has wonderfully salutary and powerfully positive effects for you too. Smiling creates huge returns on a very small investment. And according to a study completed by the British Dental Health Foundation, smiling can save you weight too! The British Dental Health Foundation, co–ordinators of National Smile Week in May  — the biggest oral health event in the UK calendar — spoke after scientists revealed that a smile gives the same level of stimulation as eating 2,000 chocolate bars or receiving £16,000 in cash. The clinical tests, carried out on volunteers in Scotland, measured br...