mortiz0010

Orientation is not just a time to orient students to one another and start the horrendous registration process, it is a time to adapt the students to college itself. Schools need to make the new students realize that the college environment is different than the high school one. That there may well be greater demand placed on them to study and perform than before. That they may not yet be college students even though they have been admitted to the university. There is a persistent belief in the Tinkerbell Theory as discussed in The Power of Retention. The Tinkerbell Theory is most clearly elucidated in the belief colleges have that their students know how to be students. Actually, too many schools have a misguided belief in Peter Pan and maturity dust.   They believe that somehow magic occurs on the stage of the local school auditorium at high school graduation.   An immature high-schooler starts across the stage, and with him or her walks all the ways of thinking and atti...

We know that one of the major reasons students leave a college can be found in the collegiate customer service provided. It is therefore important for a college or university to be able to determine the levels of customer service provided students if it wants to increase its persistence and completion rates. The attached College Customer Service Inventory™ from NRaisman & Associates can help you determine levels of service at your campus. Simply make copies of the survey and have people on the campus complete them. You will quickly be able to determine what the campus community believes the level of customer service is to students. If you want, bundle them up and send them to us for processing this one time as we introduce the Inventory. We will gladly analyze the results and get them back to you. If nothing else, take it yourself and get an idea of what you perceive the customer service to be on campus. If it is not where you know it should be that’ll help explain a large part of...