mortiz0010

Following some oral surgery in preparation for a tooth implant that took place in the morning the surgeon called the patient in the early evening just to see how he was doing. There had been no call from the patient about any problem or discomfort. The oral surgeon simply wanted to check on his patient and let him know he cared. This is a solid example of service after service. In the retail world there is a concept of service after service. This is the activity in which a customer service specialist contacts a customer following the sale to show concern and care.   A store, in fact any business that cares about retaining its customers employs a practice of checking in with its customers after the initial sale. This is done to maintain service contact with the customer to show concern and care. Businesses, most business care about retaining their customer since they know that there is a real cost to obtaining new customers and once they have the person as a customer it is easier t...

One way that colleges are not like retail stores and business is that there are managers called administrators but they do not have full, or often all that much real power to enforce their decisions on the community. In retail for example, a district or buyer manager could decide that her department will only sell white shirts and everyone will wear white shirts with the name of the company embroidered over the pocket. Employees might feel strongly that selling only white shirts is a dumb idea but they would not have say over the ordering of the merchandise. Employees might grumble about the decision but if the company supplied the shirts for free, they would be called on to wear them. In academia the faculty would never allow any manager or administrator to ever even think of them as employees never mind actually calling them that even though in business terms everyone is an employee of the college.   The administration could never decide that the faculty will all teach one cou...